A. ADVERTISERS
Simply log into your account and click on the "Programs" tab. Then click the "Edit" link next to your site URL and update the information. Also, if you are making the changes for ALL affiliates, choose "update and apply changes to ALL affiliates." Be sure to click on the "Update Account" button at the bottom of the page when done.

AFFILIATES
Simply log into your account and click on the "Programs" tab. Then click the "Edit" link next to your site URL and update the information. Be sure to click on the "Update Account" button at the bottom of the page when done.

Q. Where can I find the "End of Lead" or "End of Sale" code?

A. Log into your account and click on the "Program" tab. Then click on the "Code" link for the program that you are trying to retrieve Sales or Lead program for. The code will be located at the bottom of the page. Copy and paste the appropriate code (for secure pages or non-secure pages) to the final page of your sale, usually the "Thank You" page or "Confirmation" page.

Q. How much does it cost to be an advertiser?

A. An Advertiser's only service charge is 30% or the minimum, which ever is greater, (please view the Media Kit for more info) of their Affiliate payout for "valid" traffic. Standard Advertisers are required to spend a minimum of $42 in clickXchange service fees, prorated to the number of active days within any given month and Premier Advertiser have a minimum of $83 in clickXchange service fees. The $42 / $83 (based on your account status) service fee is accumulated from all programs under the same advertising account. Remaining portions will be billed on the 1st of each month for the prior month.

EXAMPLE: An advertiser is offering $0.10 per click. An affiliate sends the advertiser a valid click. The affiliate earns $0.10 and clickXchange earns a $0.03 service commission, so the total will be $0.13. The $0.03 is the deducted from the $42 minimum service (Standard) fee so the amount due at this point is now $41.97. Payout amounts are left to the discretion of the Advertiser.

In order to protect affiliates from nonpayment, we require that Advertisers open an escrow account. Affiliate payout credits will be deducted from this account as they occur. Minimum starting balances are as follows, Standard Account is $1000 ($500 one time set up and $500 escrow^*) and Premier Account is $2000 ($1000 one time set up and $1000 escrow^*).

^*The escrow amount is used to pay your affiliates for valid clicks, leads, sales, e-mails and/or impressions.

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Q. Can I be a publisher/affiliate too? How?

A. Yes. Advertisers can choose to be both a publisher/affiliate and an advertiser. Simply sign up as an advertiser and a publisher/affiliate account will be created for you.

Q. How does clickXchange protect against fraud?

A: clickXchange takes fraud very seriously. Activity is constantly monitored. Fraudulent activity will result in the refunding of advertiser funds and the termination of the fraudulent member. Below are some of the measures used to prevent fraudulent traffic.

CLICKS WILL NOT OCCUR:
1. Link code URL is placed into a browser locator.
2. Non-email Link code is clicked from an email. (email link code is available for sale and lead programs)


FURTHER SCREENING:


Sales programs:
1. All sales are pending until the Advertiser approves and post authorizes them.


All programs:
1. An impression must be logged before ClickXchange will credit a click-thru.
2. Only one click per unique visitor (i.p. address) in a 24 hour period per advertiser ad.
3. Clicks must be sent to an advertiser from a site pre-approved by that advertiser.
4. Cookies are used to filter fraudulent and repeat click-thrus by ClickXchange members.
5. Fraud Reporting system, this allows advertising members to report and to see if any complaints have been reported against any potential affiliate prior to accepting them.
6. We have other methods implemented to check for and prevent fraud which we are unable to disclose.

Q. How do I submit my banners?

A. Log into your account manager and click on the "Program" tab. Then click on "Rates/Banners" under "Change Rates/Banners". Afterwards, select the type of banner that you will be using under "Add an Advertisement". After selecting the banner options, click on the "Add an Advertisement" button at the bottom of the page. You can change/update your banners simply by clicking on the "Edit" link. If you have affiliates using that banner and you would like to update it with a new one, simply change the banner using the "Edit" link - your affiliates will not need to change their code.

EXAMPLE:
http://www.clickxchange.com/images/banner.gif
http://www.clickxchange.com/banner.jpg

Q. How do I change the rate of my advertising campaign?

A. Click on the "Program" tab. Then click on the "Rates/Banners" and click on the "Edit" link of the banner rate that you are changing . You can choose to apply the rate change to "All Affiliates" or "New Affiliates Only". After you change the rates, be sure to click on the "Update Rates" button located at the bottom of the page.

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Q. Can I change the rate of an individual publisher? How?

A. Yes, you can choose to raise the commissions of affiliates who are performing better. Simply log into your account and select "Manage Accepted Affiliates" under Quick Manager and hit "Go". If you know the Affiliate ID number, you can enter the ID number under "Affiliate ID" to help you narrow down the affiliate. Find the affiliate and click on "All Details". After you adjust the rate, be sure to click on the "Update Affiliate" button.

Q. How can I remove a publisher?

A. Log into your account manager and select "Manage Accepted Affiliate" from the Quick Manager. If you know the Affiliate ID number simply enter it in the box below "Affiliate ID" and hit the "Go" button. There will be a check box labeled "Remove". Click on that box and be sure to click on the "Process Remove Affiliate" button when done.

To view the affiliate that you removed, simply select "Removed Affiliate" from the Select Menu Option. You can also "Re-Activate" the affiliate from here, if you accidentally removed them.

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Q. How should I determine what my payout rate should be?

A. CLICK PROGRAMS (lowest payout):
Payouts can be as low as $0.01. However, $0.05 or greater will generate the most affiliate response. You can always start low and work your way up.

LEAD PROGRAMS (higher payout than click):
Lead payouts should be larger than click payouts. You will receive much fewer leads than clicks, this allows for the larger payout amount. The goods or services you are selling should help you determine the amount that you offer. If you are totally unsure of what to offer, $0.50 is a safe start. Once again, you can adjust your rates up or down as you like.

SALE PROGRAMS - FLAT RATE AND % (highest of payouts):
Affiliates should earn the most per sale. Reason being, the hardest of all is to get a visitor to purchase something. As with lead programs, the goods or services you are selling should help you determine the amount that you offer. Affiliate sites are acting as your sales reps and should be compensated in the same manner.

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Q. Is it really free to be a publisher?

A. Yes, it is really free to be a publisher. There are no setup fees, no sign-up fees and no monthly membership fees as long as your account is active.

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Q. How do I search for and request ads?

A. Log into your clickXchange account. From the main "Manager" login page, there is a search link on the top bar and a search box on the lower right. This will allow you to search the advertiser programs. Once you find the programs you want to promote, click the "View Ads" link on the left side under the program title. This will list the ads that are available. Check the box next to the ads you want to promote and click the "Submit Ad Request" button at the bottom of the page. If you are auto accepted you will see a link to retrieve advertiser insert code. If not, you will need to wait for the advertiser to approve your request.

Q. Where can I get the HTML code for the Ads to place on my site?

A. Log into your clickXchange account. In the main "Manager" login page, you will see a selector half way down the page labeled "Manage Your Advertisers". Select "Manage Active Advertisers" and click the "GO" button. This will pull up a list of your accepted advertisers. To the right of each advertiser there is a "link code" link. Click on the link code link. This will pull up a list of ads you are accepted for. Next to each ad there is a "code" button. This button will pop up a window with the ad code for the individual ad. Copy and past this code into your website.

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Q. When an advertiser's status shows as "Insufficient Funds", is it likely they will continue their program or should I just go ahead & remove their ads from our site?

A. When an advertiser's status shows as "Insufficient Funds", it is up to the affiliate to contact the advertiser and find out what the status is of the advertisers program. Advertiser contact information can be found by using the advertisers member ID from "Member Search" located in the member area. Removal of the advertisers code is left to the discrection of the affiliate.

Q. I would like to refer some friends to join your program. What is the URL I can use so that I can get some credit for doing so?

A. From the account manager, click on the "Features" tab. Below "Referral Program" is a "Join" button. From here you can make a request for clickXchange ad(s). Upon acceptance by clickXchange you can then place the accepted link on your site. Your affiliate referrals will need to click your clickXchange ad link upon signup to assign credit to your account for the affiliate referral. If you would like to Email your referrals, you may do so by requesting the text ad.

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Q. How come I was not paid for click-thrus sent to an advertiser that I am affiliated with?

A. There are several reasons this may occur.

1. The clicks were screened as invalid.
   See How does clickXchange protect against fraud? for more information.

2. The clicks are from a per sale program. In this case you will not see any earnings until the advertiser approves the sale.

3. Payment is also not made if an advertiser is out of funds or has canceled their account with you.

Q. Can I place advertiser links anywhere on my site including multiple pages?

A. You may place advertiser paid links on any page of your web site as long as it is the site that you requested the advertiser link for. You may not place advertiser links on any other site than the one that was approved by the advertiser. Keep in mind that ultimately the Advertiser has the authority to approve or disapprove what you do with their ads.

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Q. Where do I get the ads that I have been approved for?

A. You will be emailed the link code in the clickXchange update report. You can also retrieve the code by logging into your account and clicking on the "GO" button. Be sure that "Retrieve Advertiser's Insert Code" is selected. Only accepted advertiser's banners and code will appear in this section.

Q. When can I make a withdrawal and when are checks mailed?

A. Withdrawals can be made at any time.

Withdrawals have the following guidelines:

• There is NO MINIMUM BALANCE REQUIRED to make a withdrawal.
• Withdrawal requests received before the 15th of the month will be processed in the same month. Requests received on or after the 15th will be processed in the next month.
• Checks are mailed out within 14 business days after the 15th.
• If the withdrawal amount is less than $50, a $2 processing service fee will be applied to the withdrawal.

We currently offer payments via PayPal as well. PayPal payments follow the same schedule as check withdrawals.

Q. Can I have my commission wire transferred to my bank?

A. At this time clickXchange DOES NOT send affiliate commissions via wire transfer.

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